Questions shippers actually ask.
Short answers. If your cargo is odd, write to the desk instead of stretching a FAQ.
How do I get a rate?
Use the quote form with origin, destination, pieces, and weight. You will see a planning estimate immediately. Operations confirms a firm rate before pickup.
Do you ship only from Florida?
Florida is our operating base and first-mile strength. We also arrange pickups in other U.S. states and deliver nationwide and internationally.
Can I track my freight?
Yes. Every booked shipment receives a Crate & Lane tracking number. Enter it on the Track page. Demo numbers are listed on the homepage.
What documents do I need for export?
A commercial invoice, packing list, and Shipper’s Letter of Instruction at minimum. Some destinations also need a certificate of origin or licenses.
Do you handle dangerous goods?
Select classes by prior approval only. Declare UN numbers at quote stage. Undeclared DG will be stopped and may be refused.
How are exceptions handled?
Operations updates the shipment record and contacts the booking party. You will see the same note on the public tracking timeline.
When am I invoiced?
Standard terms are prepaid at booking or net 15 for approved accounts. Ocean and project moves may require a deposit.
Can I book a warehouse hold?
Yes, subject to space and commodity acceptance near PortMiami. Ask on the quote form or contact desk.